Privacy Policy

Asiima LLC ("Asiima," "we," or "us") makes a small family of apps for your devices. This policy explains, in plain language, what happens to your data when you use them. It applies to all of our apps; each app's page adds any specifics for that app.

What Asiima tv stores, and where

Almost everything stays on your own devices and in your own iCloud. We can't see any of it.

• On your device only: the channel, movie, and show catalog and program guide (re-fetched from your providers), cached stream URLs, downloaded content for offline viewing (including any subtitle and audio tracks in the stream), session tokens, and diagnostic logs (with credentials and URLs automatically redacted).
• In your iCloud Keychain (encrypted by Apple): the credentials for the sources you add — server, portal, and playlist URLs, usernames, passwords, and MAC addresses. On iPhone, iPad, and Mac these sync across your devices through Apple, not through us. Apple doesn't sync Keychain credentials to or from Apple TV, so on Apple TV you enter your credentials directly on that device, and credentials saved there stay there. (Your connection list itself still appears everywhere through iCloud — only the saved credentials don't reach Apple TV.)
• In your iCloud (CloudKit, encrypted by Apple): your connection list (names and types, not the credentials), watch progress, My Collection, and app settings. (Parental controls use Apple's built-in, OS-level features — the iOS app lock, Screen Time, and the Apple TV passcode — so Asiima stores no parental-control PIN or credential of its own.)

Your credentials are used to connect directly to your provider. Streams flow straight between your device and the provider — they never pass through our servers.

Feedback and crash reports in Asiima tv

If Asiima tv crashes, the next time you open it we'll ask whether to send an anonymous crash report so we can fix stability issues — nothing is sent unless you choose to. A report includes the crash details, a short trail of your recent in-app activity, and your device model, OS version, and app version. Your provider credentials, the URLs you connect to, and what you watch are stripped on your device first and never included, and nothing in the report identifies you. You can turn the prompt off any time in Settings → Diagnostics.

Feedback you write yourself is sent only when you tap send. You can attach redacted diagnostic logs and a screenshot to help us reproduce a problem; passwords, tokens, and URLs are stripped out automatically first. There's no option to share your provider credentials — they're never transmitted. Attachment links expire after 12 hours, and attachments are deleted within 30 days.

What Asiima tv doesn't collect

• What you watch, or your viewing history
• Your IP address or location
• Advertising identifiers
• Your provider credentials, stream URLs, or guide data

The services you connect to

The IPTV services and sources you add have their own privacy practices, which we don't control. Please review their policies. We're not responsible for how third-party providers handle your data.

No analytics or tracking

Our apps include no analytics, advertising, or tracking, and no third-party SDKs that collect your data. We don't profile you or measure how you use the app. We run our own feedback service to receive the reports below, but no analytics or tracking system of our own.

Crash reports. If the app crashes, it keeps a short trail of your recent in-app activity ("breadcrumbs") together with the crash details. The next time you open the app, we'll ask whether to send an anonymous report to our feedback service so we can fix stability problems — nothing is sent unless you choose to. These reports are anonymous — no name, email, or account or device identifier is attached, so a report can't be traced back to you. They contain the crash type and stack trace, the recent-activity trail, and your device model, operating-system version, and app version. Sign-in details, tokens, the URLs you connect to, and the titles or IDs of anything you watch are removed on your device before anything is sent. You can turn the prompt off any time in Settings → Diagnostics — then we won't ask; you can still send a report yourself from the in-app feedback feature.

Separately, your device may also send a crash report through Apple's built-in reporting — only if you've turned on "Share With App Developers" in your device's privacy settings. Apple collects and anonymizes these and shows them to us only in aggregate; you control them through that setting. Apple may likewise share aggregated, anonymized usage statistics with us through the App Store. See Apple's privacy policy.

Feedback you send us

Our apps also include an optional in-app feedback feature. This only ever sends when you deliberately tap send. When you do, we receive your message, your email address (only if you add one, so we can reply), and your app version and platform. To help us reproduce problems, you can include redacted diagnostic logs and a screenshot (diagnostic logs are included by default; you can turn that off before sending). Your credentials are never included.

• Sensitive details such as passwords, tokens, and URLs are removed on your device before logs are sent.
• Feedback is sent over an encrypted connection (HTTPS/TLS) and stored encrypted.
• Your message and email are recorded in our private issue tracker so we can follow up and track the fix; email us to have them deleted. Any attached logs or screenshots are stored separately — download links expire after 12 hours, and the attachments themselves are permanently deleted within 30 days.

What we don't do

• We don't sell, rent, or trade your personal information.
• We don't use your data to build advertising or marketing profiles.
• We don't keep a central copy of your content on our servers.

Who else is involved

We keep outside parties to a minimum. The ones that may handle your data are:

• Your platform provider — the app store and cloud service your device uses, for purchases, optional sync, and the Apple crash reporting described above. On Apple devices this is Apple, through the App Store and iCloud. Apple privacy
• GitHub (GitHub, Inc., a Microsoft company) — feedback and crash reports are recorded as issues in our private repositories so we can track and fix them. GitHub privacy
• Amazon Web Services — any attachments you send with feedback (logs, screenshots) are stored encrypted in AWS S3, with public access blocked, and auto-deleted within 30 days. AWS privacy

We use no analytics, advertising, or tracking providers. Individual apps may use additional services for specific features; those are listed in the app's own section.

Your choices and rights

Because your data stays on your device and in your own cloud account, you already have direct control:

• See and change it anytime inside the app.
• Delete it by removing items in the app, deleting the app, or clearing the data from your cloud account's settings.
• Turn off the crash-report prompt in Settings → Diagnostics at any time — then we won't ask.
• Control feedback attachments — diagnostic logs are attached by default, and you can turn them off before sending.

Depending on where you live, you may have additional rights — see below. To exercise any of them, email privacy@asiima.com.

Your regional rights

Europe and the UK (GDPR)

Asiima LLC is the data controller for the limited data you send us. The personal data we hold is the feedback you choose to submit, which we process to resolve your issue (with your consent and our legitimate interest in supporting the app). Crash reports are anonymous, don't identify you, and are sent only when you choose to send them; to the extent they contain any personal data, we process them on the basis of your consent (and our legitimate interest in keeping the app stable), and you can decline any report or turn the prompt off in Settings → Diagnostics. You can access, correct, delete, restrict, port, or object to processing by emailing us, and we aim to respond within one month. You may also complain to your local data protection authority. If a representative under Article 27 GDPR is required, we will appoint one and list them here.

California and other U.S. states

You may ask what personal information we hold and request that we delete or correct it, and we won't discriminate against you for asking. We do not sell or share your personal information, and we honor recognized opt-out preference signals such as Global Privacy Control.

Canada

We handle personal information in line with PIPEDA and Quebec's Law 25. Email us to access or correct your information.

Australia

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you're unhappy with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner.

India

We handle personal data in line with the Digital Personal Data Protection Act, 2023. You may access, correct, or delete your data, nominate someone to act on your behalf, and raise a grievance with our Grievance Officer (below). You may also approach the Data Protection Board of India.

Security

Data travels over encrypted connections (TLS), data synced to your cloud account is encrypted by your provider (for example, Apple's iCloud), and sensitive items are kept in your device's secure storage. No method of storage or transmission is ever 100% secure, so we can't promise absolute security.

Children

Our apps are intended for adults (18 and over). We don't knowingly collect information from children. If you believe a child has provided us with information, email privacy@asiima.com and we'll remove it.

Changes

If we change this policy, we'll update the date at the top and, for important changes, let you know in the app.

Contact us

• Privacy: privacy@asiima.com
• Legal: legal@asiima.com
• Support: support@asiima.com, or the in-app feedback feature